Accessibility Statement

Accessibility at Gardeners Silvertown

Gardeners Silvertown is committed to providing an accessible and inclusive online experience for all users in the Silvertown area, including disabled visitors, older people, and anyone using assistive technologies. This accessibility statement explains the measures we take to support equal access, the standards we aim to meet, and how you can contact us with accessibility requests or feedback.

Our Commitment to Accessibility

We want everyone in Silvertown to be able to use our website and understand information about our gardening services without barriers. Whether you are looking for accessible garden design, step-free maintenance options, or safe outdoor spaces, our goal is to make our online content clear, readable, and easy to navigate.

We actively work to ensure that our website remains usable across different devices, browsers, and assistive technologies, so that people with a wide range of access needs can learn about Gardeners Silvertown and request our services with confidence.

Standards and Guidelines

Our aim is to conform to the Web Content Accessibility Guidelines WCAG 2.1 at the AA level. These internationally recognised guidelines explain how to make web content more accessible for people with disabilities, including people with visual, hearing, cognitive, and motor impairments.

By working towards WCAG 2.1 AA, we focus on four key principles. Our website is designed to be perceivable, operable, understandable, and robust. This includes clear structure, good colour contrast, meaningful headings, and predictable behaviour for all interactive features.

Screen-Reader Support

The Gardeners Silvertown website is designed to work with screen-readers used by people with little or no vision. We aim to provide text alternatives for images where needed, logical reading order, and descriptive headings so that users can move quickly through the page and understand the context of our gardening services in Silvertown.

We avoid using images of text where possible and provide clear labels for forms and buttons so that screen-reader users can request quotes, ask about accessible garden layouts, or read about our services with minimal difficulty.

Keyboard Navigation

Our website is built so that most content and key functions can be accessed using only a keyboard. This supports people who cannot use a mouse or touch screen. You should be able to move through the site with the Tab, Shift plus Tab, Enter, and arrow keys.

We work to maintain a visible focus indicator so you can always see which element is selected, and we aim to present menus, forms, and controls in a logical order. This is important for users in Silvertown who rely on keyboard navigation or alternative input devices.

Clear Content and Layout

We aim to write our content in plain, straightforward language so that more people can understand information about our gardening and maintenance services in Silvertown. Headings and sections are organised to make it easier to scan pages and find key details, such as the types of gardens we maintain and the accessibility options we can support in outdoor spaces.

Where possible, we avoid complex jargon and explain any essential technical terms. Our goal is that people with a wide range of literacy levels and cognitive abilities can understand and act on the information provided.

Ongoing Improvements

Accessibility is an ongoing process. We regularly review the Gardeners Silvertown website to identify and fix issues that might affect usability. When we add new content or features, we consider accessibility at each stage of design and development so that the experience remains inclusive as the site grows.

If you encounter a barrier, we appreciate you telling us so we can consider improvements. Your feedback helps us make the website more accessible for everyone in the Silvertown community.

Contact for Accessibility Requests

If you have difficulty using any part of the Gardeners Silvertown website, or if you need information about our services in an alternative, more accessible format, you can contact us using the contact form on our website or by using the standard contact details available there.

Please tell us the web page you were trying to use, the nature of the problem, and any assistive technology or device you were using. We will review your request and do our best to provide the information in a way that meets your accessibility needs, and to improve the website experience for future visitors.

We are committed to ensuring that our gardening services in Silvertown, and the information about them, are as accessible and inclusive as possible for all users.