Privacy Policy

Gardeners Silvertown Privacy Policy

This Privacy Policy explains how Gardeners Silvertown collects, uses, stores and shares personal data relating to its customers and potential customers. It applies to all Gardeners Silvertown customers and service users located in our operating area, including individuals who make enquiries, book services, or otherwise interact with us.

Who We Are

Gardeners Silvertown is a gardening and maintenance service provider. For the purposes of the UK General Data Protection Regulation and the EU General Data Protection Regulation, Gardeners Silvertown acts as the data controller for the personal data described in this Privacy Policy.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identification and contact details, such as your name, billing address, service address, and any contact details you choose to provide when you contact us, request a quote, or book a service.

Service and contract information, such as details of the services you request or receive, property access notes you choose to provide, preferred dates and times, and records of communications relating to your bookings.

Payment and transaction data, such as information necessary to process your payments and to maintain records of invoices and transactions. We do not store full card details when payments are processed through a secure third party.

Communication records, including information contained in emails, messages, or phone notes when you contact us with questions, feedback, complaints, or service requests.

Technical and usage data, such as basic technical information about how you access our website or online services, where applicable. This may include device and browser information and usage data to help us maintain and improve our services.

How We Collect Your Data

We collect personal data directly from you when you contact us to request information, ask for a quote, or book a service. This may be done in person, over the phone, or through any online forms we provide.

We may also collect information automatically when you use our website or digital services, for example through basic analytics tools and cookies, where used and permitted by law.

In limited cases, we may receive information about you from third parties, such as business partners, referral sources, or payment providers, where this is necessary to provide our services or where you have given your consent to them to share the information with us.

Lawful Basis for Processing

We only process your personal data when we have a lawful basis under the GDPR. Depending on the circumstances, we may rely on the following lawful bases:

Contract. We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide gardening services, respond to booking requests, manage your account, and handle payments.

Legal obligation. We may process your data where this is necessary for compliance with a legal obligation to which we are subject, such as maintaining accurate financial and tax records or responding to lawful requests from authorities.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. This may include managing our relationship with you, improving our services, keeping appropriate records, and protecting our business and customers from fraud or misuse.

Consent. In some situations, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you are free to withdraw it at any time, and we will explain how to do so when we ask for your consent.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide and manage gardening and related services you request, including handling enquiries, providing quotes, arranging visits, and delivering ongoing maintenance services.

To manage our relationship with you, including sending service confirmations, appointment reminders, and important service updates.

To process payments and maintain financial and transactional records for accounting, audit, and tax purposes.

To respond to your questions, feedback, or complaints and to improve the quality and safety of our services.

To protect our rights, property and safety and that of our customers, including the prevention and detection of fraud and misuse.

Where permitted, to send you relevant information about our services, offers, or updates that we believe may be of interest to you, subject to your preferences and applicable law.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected and to meet any legal, accounting, or reporting requirements.

In general, service and contact records may be kept while you are an active customer and for a reasonable period thereafter to respond to queries, handle any disputes, and maintain accurate business records.

Financial and transaction records are typically retained for a period required by law for tax and accounting purposes. After the relevant retention periods expire, we will securely delete or anonymise your data so that it can no longer be associated with you.

Data Processors and Third Parties

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only allowed to use your personal data in accordance with our instructions and must implement appropriate security measures to protect it.

Examples of processors and third parties we may use include payment processing providers to securely handle card or electronic payments and financial transactions, IT and hosting providers that store or manage our digital systems and data, and professional service providers such as accountants or other advisers who support our business operations.

Where necessary, we may also share personal data with independent controllers, such as banks, insurers, or public authorities, where required by law or where it is necessary to protect our rights or the rights of others. In these situations, those third parties are responsible for their own compliance with data protection law.

We do not sell your personal data to third parties.

International Transfers

If we transfer your personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection law. This may include using standard contractual clauses or ensuring that the destination country has been recognised as providing an adequate level of data protection.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction, or damage. These measures may include restricting access to personal data to staff and contractors who need it for their work, using secure systems and passwords, and regularly reviewing our security procedures and arrangements with our service providers.

Your Data Protection Rights

As a data subject, you have several rights under the GDPR in relation to your personal data. Subject to certain conditions and limitations, you may have the right to:

Access your personal data and receive a copy of the information we hold about you.

Request correction of any inaccurate or incomplete personal data we hold about you.

Request erasure of your personal data where there is no good reason for us to continue processing it, for example where it is no longer necessary for the purposes for which it was collected.

Object to the processing of your personal data where we are relying on legitimate interests and you believe your interests or fundamental rights and freedoms override those interests.

Request restriction of processing of your personal data in certain circumstances, for example while we verify its accuracy or consider an objection you have raised.

Request the transfer of your personal data to you or another controller, where technically feasible and where the processing is based on consent or contract and carried out by automated means.

Where we rely on your consent, withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Complaints

If you have concerns about how we use your personal data, we ask that you contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in your country of residence, place of work, or where you believe an infringement has occurred.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. When we make significant changes, we will take appropriate steps to inform you. The date of the latest version will be indicated in the policy, and your continued use of our services after any changes take effect will signify your acceptance of the updated Privacy Policy.